Frequently Asked Question from Our Clients
General Questions
What areas do you serve?
We provide cleaning services in London and St. Thomas Ontario. To confirm if we service your specific location, please check our service areas on the bottom of a website or contact us directly.
What types of cleaning services do you offer?
We offer a wide range of cleaning services, including:
- Regular Cleaning: Standard cleaning to keep your home or office looking fresh.
- Deep Cleaning: A thorough cleaning that covers every corner of your space.
- Move In & Move Out Cleaning: Ensuring your new or old space is spotless.
- Post-Renovation Cleaning: Removal of dust and debris after home or office renovations.
- Airbnb Cleaning: Quick and efficient cleaning between guest stays.
- Commercial Cleaning: Keep your office space professional and clean.
- Customized Cleaning: We offer tailored cleaning solutions like washroom cleaning, kitchen and washroom cleaning, or anything specific to your needs.
- Carpet Cleaning: Our carpet cleaning service uses hot water extraction to deep clean carpets, removing dirt, stains, and odors with safe, effective cleaning solutions to restore freshness and appearance.
How can I book a cleaning with CleanHelp Canada?
You can easily book a cleaning services online via our website.
Do you provide cleaning supplies?
Yes, we bring all the necessary cleaning supplies. If you prefer to use your own, just let us know.
Are your cleaning staff trained and insured?
Yes, all our cleaning staff are professionally trained and fully insured for your peace of mind.
Do you offer customizable services?
Yes! We offer personalized cleaning services tailored to your needs, including specific areas, schedules, and special requirements.
Do you offer one-time or recurring cleaning services?
We offer both one-time and recurring cleaning services based on your needs.
Can you clean commercial spaces or offices?
Yes, we provide cleaning services for both residential and commercial spaces, including offices and retail locations.
Is there a minimum service time or cost for bookings?
No, we do not have a minimum service time or cost. Whether you need a quick clean or a more extensive service, you’ll only pay for what you need.
What if I’m not satisfied with the cleaning?
If you’re not satisfied with the cleaning, let us know within 24 hours, and we’ll send a cleaner back to address any concerns.
Pricing & Payments
How much do your cleaning services cost?
Prices vary depending on the type of cleaning and the size of your space. You can get an instant price on our online booking process.
How do I pay for the service?
We accept secure credit card payments through our online system. Payment is only charged once the cleaning service is completed. Your payment details are safely processed and encrypted for your security.
Are there any hidden fees?
No, there are absolutely no hidden fees. You’ll receive an upfront, transparent price when booking online. The price you see is the price you pay—no surprises!
Do you offer gift cards?
Yes, we offer gift cards that can be used for any of our cleaning services.
Can I pay online for my cleaning services?
Yes, we offer secure online payment options for your convenience.
Can I tip the cleaners?
Tipping is appreciated but not required. You can choose to tip your cleaner directly, during the booking process, or after the cleaning is complete by logging into your account and adding a tip.
Can I pay with a credit card?
Yes, we accept major credit cards for payment.
Safety & Security
Are your cleaners insured and background checked?
Yes, all our cleaners are fully insured and have passed thorough background checks to ensure the highest level of trust and safety
Is my home safe during the cleaning?
Yes, we take all necessary precautions to ensure your home is safe while we clean. Our team is insured and bonded for your peace of mind.
What happens if something gets damaged during the cleaning?
If any damage occurs, we will address the situation immediately and work with you to resolve it. We are fully insured for any accidents.
Can I trust your cleaners with my keys or codes?
Yes, our team is trusted and reliable. We take confidentiality and security seriously.
Cleaning Process
What is included in the regular cleaning service?
Regular cleaning is a routine service that keeps your space tidy and fresh. It includes tasks like dusting, vacuuming, mopping, and cleaning bathrooms/kitchen, ensuring your home or office remains clean and well-maintained on a consistent basis.
For detailed information about our regular cleaning services, please visit “Our Complete Cleaning Checklist.“
What is included in the deep cleaning service?
Our deep cleaning service includes thorough cleaning of hard-to-reach areas, detailed scrubbing, and sanitizing to refresh your home. Using advanced equipment and eco-friendly products, we ensure every corner is spotless, enhancing both the health and comfort of your living space.
For detailed information about our deep cleaning services, please visit “Our Complete Cleaning Checklist.“
What’s included in the move-in/move-out cleaning?
Our move-in/out cleaning services ensure your new home is spotless or your old space is left in perfect condition. Using advanced equipment and eco-friendly products, we handle every detail, so you can focus on your move.
For detailed information about our move out/in cleaning services, please visit “Our Complete Cleaning Checklist.“
What types of cleaning products do you use?
We use eco-friendly, non-toxic cleaning products. However, if you have a specific product preference, we can accommodate that.
Do I need to be home during the cleaning?
It’s not necessary for you to be home during the cleaning. You can leave us a key or access instructions, and our team will take care of everything.
Can you clean my house if I have pets?
Yes, we can clean homes with pets. We take extra care to ensure your pets’ safety and comfort.
How do you ensure the quality of your cleaning?
We follow strict quality control procedures and encourage feedback from our clients to ensure satisfaction with every cleaning.
Scheduling & Availability
How does the online booking system work?
Our online booking system is quick and easy. Simply select the type of cleaning you need, choose the frequency, and pick a date and time that works for you. You’ll receive an upfront price before confirming your booking. Payment is only charged once the service is completed.
How can I customize my cleaning services?
We offer flexible options! If you just need your washrooms cleaned, or kitchen and washroom cleaned, or have any other specific requests, you can easily customize your cleaning when booking online. You can also add any special instructions in the notes section during booking.
What is your cancellation policy?
We have a 12-hour cancellation policy, meaning you can cancel or reschedule your cleaning with no charge if done at least 12 hours before your scheduled appointment.
Can I create an account for future bookings?
Yes! After your first cleaning, you can easily create a user account with us. This will allow you to book services faster, track your previous bookings, and modify your preferences anytime.
Can you clean my home on holidays?
Yes, we offer cleaning services on holidays as well, based on availability.
How far in advance should I book my cleaning?
We recommend booking at least 48 hours in advance to ensure availability.
Do you offer recurring cleaning services?
Yes! You can choose: Weekly, Bi-weekly or Monthly cleaning.
Recurring customers enjoy consistent, professional cleaning to maintain a clean space year-round. You can set up recurring bookings when you book online or manage your preferences in your user account.
What happens if I need to cancel my appointment?
We require 12-hour notice for cancellations to avoid a cancellation fee.
What should I do if I need to reschedule my cleaning?
Please call us at (519) 286-4141 as soon as possible to reschedule your cleaning. We’ll find an alternative time that works for you.
How do I change or update my cleaning schedule?
You can easily update your schedule by logging into your customer account on our website.
Can I book an emergency cleaning?
We offer same-day cleaning based on availability. Please call us at (519) 286-4141 to check if we can accommodate your request.
Special Services
Do you clean carpets or upholstery?
Yes, we offer carpet and upholstery cleaning as part of our specialized cleaning services.
Do you offer eco-friendly cleaning options?
Yes, we offer green cleaning options using eco-friendly, non-toxic products.
Can you clean my Garage
Yes, we offer cleaning for Garage.
Can you clean only one room in my house?
Yes, we can clean specific rooms or areas, such as just the kitchen, bathroom, or bedrooms.